Terms and Conditions

These Terms and Conditions apply to the use of this website
and by accessing this website and/or placing an order you
agree to be bound by the Terms and Conditions.

Our trading details are: AvaCare Limited, a company registered in England and Wales, whose registered office is at Stevenage Bioscience Catalyst, Gunnels Wood Road, Stevenage, Herts, SG1 2FX. Our company registration number is 10126940 & VAT registration number is 293052408.

Our contact details are as follows:

AvaCare Ltd


Office 22

Cedarwood House

Blackhorse Road

Letchworth Garden City



Email: info@avacare.co.uk


You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.

While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


We reserve the right to update or amend these Terms & Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.

Copyright & Intellectual Property

The contents of the avacare.co.uk website are protected by copyright laws, trademarks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy, distribute or use this information or content for commercial purposes without the written consent of avacare.co.uk.


We will arrange for delivery of the products you order to the address you specify in the checkout process. The method used to deliver your order varies depending on the weight and size of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Delivery information page on this website. You can also visit the Returns Policy page here.

Description of Goods

The description and specification of products on this website are only approximate and supplied to us by the manufacturers of the specific products. We reserve the right to make changes, which do not materially affect the quality or performance of these products. We may correct any error appearing on the website or withdraw any product from sale the website without incurring any liability. Price and availability is subject to change  without notice.


The information provided on this website is not intended to treat, diagnose, cure or replace medical or specialist advice. We have tried to ensure that the information provided on this website is accurate and in accordance with British Law. However we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission, except in relation to death or personal injury caused by negligence.


The products advertised on this website are intended for sale to persons dealing as consumers and are not for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. Any contract between us shall incorporate these terms and conditions and be under British Law. If there is any dispute the British Courts will have jurisdiction.

The Recommended Retail Price (RRP) are displayed to highlight normal high street prices. We endeavour to manually check RRP prices periodically but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RRP prices for yourself before purchasing items from our website. The sale of products from this website is subject to availability. Your order for a product is an offer to purchase and avacare.co.uk retains the discretion to refuse your order. No contract of sale is deemed to have taken place until avacare.co.uk have dispatched your order.

Other Cancellations / Refunds

You may cancel your order by contacting our customer service department via email (see contact us) within 7 working days of receipt of your order. If you cancel your order after we have dispatched the products you must return the product(s), unopened and in their complete packaging, to our head office address (see contact us). The products must be returned at your own expense. Your order will not be refunded until the items you purchased have been returned and received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.


The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery (where applicable). In addition to the price you will have to pay our delivery charges as quoted on the website at the time we accept your order – unless you qualify for free delivery. The price of these charges varies depending on the cost of your order. Our payment facility is provided by Paypal and Worldpay which operates on a secure network. All Payments by Credit cards via Worldpay will only be accepted in British Pounds GBP (£)

Products By Internet

You may order products from this website by submitting a completed order form through the checkout procedure. We will confirm acceptance of your order by email to the address you have given and the sending of this email (whether or not it is received) makes the contract between us. By placing an order you are confirming you’re over 18 years old and you agree to accept our terms and conditions.

You may order products from our stockist’s website by submitting a completed order form through the checkout procedure. Each of our stockist will confirm acceptance of your order by any form of message (i.e. email…) to the address or contact you have given and the sending of this message (whether or not it is received) makes the contract between both parties. By placing an order you are confirming you’re over 18 years old and you agree to accept our stockist’s terms and conditions.

Links To and From Other Websites

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. AvaCare accepts no responsibility whatsoever as soon as you leave the website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

Promotional Offers and Discount Codes

Certain promotional offers may only be available for a limited period and while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer we or our stockist will notify you before dispatching the goods. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price.  Promotional Offers and Discount Codes can be revoked or cancelled at any time without prior notice and at the complete discretion of avacare.co.uk without being held liable whatsoever. Your statutory rights are not affected.


We reserve the right to cancel any competition or promotion at any time without giving a reason. Competitions/promotions run by avacare.co.uk cover all our online assets including Social Media. We reserve the right to cancel or amend competitions and promotions without being liable whatsoever.  In the event of any dispute regarding rules or terms & conditions, the conduct or results of any competition/promotion, or any other matter relating to a competition/promotion, the decision of avacare.co.uk shall be final and unchallengeable and no correspondence or discussion shall be entered into, comment issued, or reason given in respect of any decision made by avacare.co.uk.

By entering any competition/promotion, you hereby warrant that all information submitted by you in your Entry is true, accurate and complete in every respect. avacare.co.uk reserves the right to verify any information contained in your Entry and/or your eligibility to enter any competition/promotion.

All entrants must be over 18 years of age. Entries must be made by the Closing Date and in the manner in which the competition is set up. Failure to do so will result in disqualification. There is no requirement to make any purchase in order to enter the Competition or access the website.

All Prize-winners unconditionally agree (as a condition of accepting any prize) to: (a) the use of their name (first name or surname), a photograph of themselves and disclosure of their county of residence (UK residents) or country of residence (International residents); and (b) co-operate with or participate in any other reasonable post competition PR.

Registration & Password 

You must ensure that the personal information you provide when registering on avacare.co.uk is true, accurate, current, and complete in all aspects. You must notify us immediately of any changes to your personal information by updating your account details on avacare.co.uk.

When you enter the site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us via email. By using this site you agree not to impersonate any other person or entity, or use a false name or a name that you are not authorised to use.

Satisfaction Guarantee

If you are not completely satisfied with any of the products that you have purchased from the stockists display at avacare.co.uk you must return the item(s) (see contact us) and inform us in writing of your reasons for not being satisfied with the product. If required avacare.co.uk will contact the stockist on your behalf and deal with your complaint as quickly and efficiently as possible, and will keep you informed of our progress. avacare.co.uk will replace any items damaged upon delivery but may request that the damaged items be returned to us before issuing the replacement. You must inform our mail order department within 14 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.

avacare.co.uk welcomes your comments and suggestions on our service as we aim to provide our customers with the best possible service at all times. If you have any comments or suggestions please email them to us.

Security & Privacy

We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are not stored by us at all. Any information you provide is treated strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third party. To find out more visit our Privacy Policy.

Currencies we accept

We only support payment in British Pounds £ (GBP)

Export Terms

Where the goods are supplied for export from the United Kingdom, you will be liable for complying with any legislation or regulations governing the importation of the goods into the country of destination and for the payment of any import duties or taxes which are levied on them.