AvaCare Privacy Policy


AvaCare respects your concerns regarding security and the privacy of any information you supply while visiting our website. If you have questions about this privacy policy or concerns about personal information you have supplied please contact us at info@avacare.co.uk

AvaCare adheres to strict security and privacy practices, which include; Personal Information, Cookies and Email. We believe we are GDPR compliant and embrace GDPR and its values

Personal Information

We do not use or hold any personal identifiable information unless you have opted-in to our newsletter.

AvaCare aggregates your website activity so we may better understand our users. For example, we may produce reports on the most popular search terms by collecting general search term data based on individual searches. This aggregate data is completely anonymous and does not contain any personally identifiable information.


When you visit AvaCare, a small file called a ‘cookie’ will be saved on your computer’s hard drive. Cookies allow AvaCare to make its web site more useful by storing information about your preferences. Cookies do not personally identify an Internet user, although they do identify a user’s computer. You can set your browser’s option not to accept cookies; however, by doing so, you may not be able to access all of the features on the website.


We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: www.google.com/intl/en/policies/privacy/

Email and other data that we do hold

Your email address will never be sold. If you opt-in AvaCare may also send you emails to inform you about exclusive offers, updates and features. You may of course choose at any time to not receive email from AvaCare by sending a request to info@avacare.co.uk You will only receive promotional emails from AvaCare, if you have opted in to do so.

If you email AvaCare, we will respond as swiftly as we can and will only use your email to answer your question. Once this has been completed we may invite you to opt-in to our email newsletter or promotions, but unless you opt-in we will not use your email address again.

Unless you opt-in we do not hold your email address.

We aim wherever possible to hold as little personal data as possible. If you have opted-in to our newsletter, but have not opened our newsletter in 12 months we will automatically delete your email from our mailing lists.

Keeping your Data safe

We take our obligations to keep your personal data safe and secure very seriously. We restrict access to your personal information is which is strictly controlled on a ‘need to know’ basis. Team members are only allowed access to your personal data if they have been sufficiently trained in data handling. We have specific technical controls in place to restrict access and these are monitored regularly.

The AvaCare website is a secure site and is secured by an SSL certificate. You can see this by the presence of a padlock where the web address is. This makes the site HTTPS (the final S stands for Secure). We also host our website in the UK on a dedicated server.

Updating, or deleting your data

If you wish to update or delete the data we hold on you, please request this via one of the following methods:

  • the Contact Us link which is positioned at the footer of every page on the website
  • within the Contact Us which link you can find the company email, a contact form and via a postal address
  • email us at info@avacare.co.uk

How long do we keep your data for?

If you have signed up to our newsletter we will keep your email for as long as you are reading our newsletters. After 12 months of you not opening a newsletter from us we will automatically delete your email address from our systems. You can also unsubscribe from our emails at any time by clicking on the unsubscribe link or by emailing us at: info@avacare.co.uk

How we keep your personal information up-to-date?

It’s important for both you and us that your personal information is correct. If you believe this not to be the case then please e-mail the amended details to info@avacare.co.uk and update your details for you (we will also contact you to verify your identity where necessary).

Our legal basis for processing your personal information

Much of our processing will be under the basis of our obligation to fulfil your requested order or because you have opted-in to our newsletter, which is what we’re communicate with you via.

External Links

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such websites.

Information about AvaCare

AvaCare is a registered trademark of AvaCare Ltd

Our trading details are: AvaCare Limited, a company registered in England and Wales, whose registered office is at Stevenage Bioscience Catalyst, Gunnels Wood Road, Stevenage, Herts, SG1 2FX. Our company registration number is 10126940 & VAT registration number is 293052408.